Terms & Conditions

 

Devon Cream Tea are completely dedicated to your total satisfaction.  If you have any comments or suggestions concerning our site or service please e-mail us at:  devoncreamtea@rocketmail.com

 

It is the purchasers responsibility to read the terms and conditions of sale and delivery.  At the end of the on-line order process you will be asked to click 'proceed' by doing so, as stated, you accept and agree to be bound by our Terms & Conditions.  If you have any questions please contact us.

 

Devon Cream Tea cannot accept responsibility for addresses provided incorrectly.

 

Due to the perishable nature of goods, please note all customers are liable for uncollected parcels, should the parcel be returned to the Post Office.  It is therefore recommended that the sender can ensure recipient is at said address to take delivery. 

 

Hotel/hospital/school addresses may not be personally delivered to the requested recipient, as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point).  Regrettably, it is impossible for Devon Cream Tea to be responsible for the actions of staff members within the hotel or hospital where delivery is being made.  Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point.  We are unable to influence or control the movement or rate of movement of a parcel within the hotel, hospital or school, especially to determine or guarantee how quickly they will be received by the recipient.  It is the responsibility of the customer to telephone the hotel, hospital or school before ordering to inquire about their policies.  Although Devon Cream Tea will try to help locate a gift which has not been received by the recipient within a hotel, hospital or school to the best of our means.

 

In the unlikely event of damage or loss in transit, we will replace the damaged contents immediately free of charge providing the following:-

 

Royal Mail Post is informed and ourselves informed at once and it is confirmed by the recipient to us in writing within three days of delivery, quoting the reference number on the parcel, if applicable. 

Damaged goods must be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. 

We regret that claims cannot be accepted if over three days from date of receipt.

 

Unfortunately, once an item has been dispatched an order cannot be canceled or refunded.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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